Beware of Alarm System Scams

As reported by Action News Jax, these Alder reps use false credentials and they use scare tactics (saying things like, “so you’re not afraid of being broken into?”), tricking vulnerable people into getting—and paying for—an unlicensed system.

1. Clothing/Badges: one of the first things people noticed about this “COJ” crime prevention representative was that his shirt said “Alder.” If the rep’s clothing or badges don’t match their stated organization, you’re likely dealing with a scammer.
2. Credentials: many scam artists use false credentials, so it’s important to either know proper professional protocol or be able to easily verify. For instance, SafeTouch technicians always have their license information on them and will be able to provide it when asked. An important takeaway from this story is that the city stated that they are not involved with private home security systems and that that is not a part of any city programs.
3. Concealment: if you can’t see someone who just knocked on your door with your SafeTouch security cameras or with your SkyBell, that person is most likely hiding from them. Licensed service professionals do not hide. If your “security technician” is hiding from your cameras, that’s a bad sign.
4. Communication: a reputable company like SafeTouch communicates when things like upgrades are due and maintains good relationships with its customers. If you haven’t heard from your security provider that you are due for an upgrade or inspection, but someone at your door is saying that’s why they are there, be wary and ask for credentials. Don’t let someone in your house if they can’t produce the appropriate licensing.

We hope that these tips will help you stay vigilant. SafeTouch always puts our customers’ security first. We guarantee that our employees undergo rigorous background checks to ensure that you and your family always feel safe. In order to be sure that you are always dealing with a reliable company, contact us online or call 888.895.SAFE (7233).