FAQ

Consumer smart devices don’t communicate with each other or your core security system. Our professional-grade solution integrates all of your systems into one unified platform.

Every SafeTouch system includes a battery backup that keeps your alarm panel and sensors powered during an outage. Furthermore, the system communicates with our monitoring center via a dedicated and secure cellular connection that’s completely independent of your internet.

These backups mean that even if your power lines are cut and your Wi-Fi goes down, our agents will still receive all alarm signals. We can dispatch help immediately, providing you with uninterrupted protection.

We typically deploy guards within a period of 24 to 48 hours for regular assignments. Emergency needs may require expedited placement, which we coordinate based on available personnel.

All guards complete state-required licensing, background checks, drug screening and site-specific training. Armed guards undergo additional weapons certification and use-of-force instruction.

Yes. Modern commercial video surveillance systems integrate with your current access control platforms, alarm systems and monitoring services. Our team evaluates your existing infrastructure during consultation and recommends integration pathways that maximize your technology investments.

Installation timelines vary based on facility size and system complexity. A basic system covering a single building may require one to two days, while enterprise deployments spanning multiple buildings can extend to several weeks. SafeTouch conducts a site assessment to provide an accurate timeline before work begins.

Immediately. Electronic access control systems let you deactivate credentials within seconds through your management platform. Unlike physical keys that require lock replacement, digital credentials can be revoked instantly.

Call 888.895.SAFE (7233) talk to a SafeTouch expert, today!

Modern commercial access control systems require minimal ongoing maintenance compared to traditional lock-and-key infrastructure. Cloud-based platforms receive automatic software updates that add features and patch security vulnerabilities without on-site service calls.

Installation timelines vary based on facility size and system complexity. Single-door installations are typically complete within one business day. Enterprise deployments across multiple buildings may require several weeks for hardware installation, network configuration and staff training.

The MySafeTouch app makes controlling your automated home intuitive and straightforward. You can create custom schedules, set location-based rules, and adjust security camera and device settings with simple taps.

Call 1-888-895-7233 or schedule a conversation with a SafeTouch expert.

Yes, most existing SafeTouch security systems can be upgraded to include smart home automation features. Our technicians evaluate your current equipment and recommend compatible devices that integrate seamlessly with your setup.

SafeTouch home automation integrates with smart locks, lights, thermostats, garage controllers, cameras and sensors. All devices connect through your unified MySafeTouch app for centralized control and monitoring.