An alarm only helps if someone acts on it. Our UL-listed monitoring center is privately owned and staffed around the clock, and operators respond to alarm signals in 45 seconds or less, with an average of 12 seconds. Because much of Lutz is unincorporated, dispatch goes to the Hillsborough or Pasco County Sheriff’s Office, depending on which side of the county line you’re on. Whatever the case, our operators route it correctly.
Cellular backup keeps 24/7 home monitoring in Lutz connected when a summer storm takes out power or internet, and it works without a landline.