FAQ

Cloud storage through SafeTouch keeps your video footage accessible for review and download. Storage duration varies by your selected monitoring package, with options ranging from several days to more extended periods. You can download important clips for permanent storage on your devices.

Yes, all SafeTouch home security cameras stream live video directly to your smartphone through the MySafeTouch app. You can view multiple camera feeds simultaneously, review recorded footage stored in the cloud and receive instant notifications when motion is detected.

Wired cameras connect directly to your home’s electrical system and internet network, providing consistent power and stable video transmission without battery changes. Wireless cameras operate on battery power or solar charging and connect via Wi-Fi, offering flexible installation anywhere on your property.

SafeTouch provides professional installation and 24/7 monitoring services throughout Florida and Georgia. Our service areas include Jacksonville, Tampa, Orlando, West Palm Beach, Tallahassee, Atlanta and Savannah. Contact us to confirm availability in your specific location.

No landline is required for SafeTouch residential security camera and alarm monitoring. Your system communicates with our monitoring center through cellular networks, which provide more reliable connectivity than traditional phone lines.

Yes, the MySafeTouch app gives you complete control from anywhere. You can do the following:

• View live camera feeds.
• Arm or disarm your system.
• Receive instant alerts and control smart home devices like locks and thermostats.

Your SafeTouch security system uses cellular backup communication to stay connected even when power or internet service is interrupted. This redundant connection means our monitoring center continues receiving signals regardless of local service disruptions.

Our monitoring center maintains a response time of 45 seconds or less, with an average response time of just 12 seconds. When your alarm triggers, our trained operators immediately review the signal and begin the verification process.

AI-powered analytics give our remote agents a stronger edge in threat detection. They optimize security team efficiency, enhance alerting capabilities and improve object recognition. These analytics also help to reduce costs while improving overall effectiveness.

A virtual guard gate is a remote security system that uses access control, video surveillance, motion detectors, two-way communications systems, and security software to monitor and control access to a property. HD High Speed Cameras capture and record license plates of visitors with no prior authorization.

Types of smart gates include swing, slide, vertical lift, vertical pivot, and bi-folding gates. Considerations for selecting a gate opener system include gate type, power source, and frequency of use.

RFID tags for gated communities allow entrance with a simple sticker, using high-frequency radio waves to transmit credential data from the tag to the gate’s RFID sensor. With more data capacity than traditional credentials, this type of access is becoming increasingly popular.